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Your Dog Deserves It

Ruff Road’s Mobile Groomers are typically booked one to two weeks in advance, so don’t hesitate to book your dog’s appointment! If you have any questions, please feel free to call or email and we will get right back to you!
Additional $10 Flat Travel Fee in addition to standard rates.

-We Recommend cycles for all breeds!

  • Service Agreement

  • -- Reading our Policy Agreement is each client’s responsibility prior to signing --

  • ----COMMUNICATION----

    RR values effective communication between groomer and client. We ask that you please communicate with us if you are not pleased with your service within 48 hours.

  • ----RECURRING SCHEDULES----

    We recommend a cycle for all clients, 4-8 weeks is a common cycle for most breeds. Pets who go longer between appointments or those with matted coats are subject to additional fees.

  • ----APPOINTMENT TIMES----

    Appointment times given are estimates, as our schedule is subject to interruptions and delays including traffic, construction, refueling, etc. We provide a 30 minute arrival window, and require clients to be available during the entire duration of this window. We require the owner on site for their first appointment.

  • ----PRICING AND PAYMENT----

    Payment for services is due at the time services are complete. We accept cash, checks, and all major credit cards. *Note: We do not carry change with us for the safety of our groomers. Tips are appreciated, but not required, and all tips go to your groomer. No further service will be provided until the balance is paid. Grooming prices are estimated and may vary greatly based on coat condition, skin condition, special handling, size, temperament, etc. Quotes given may not be the total amount after services are actually rendered. Pets who go longer between appointments or those with matted coats are subject to additional fees.

  • ----PARKING----

    Please provide a gate code or any instructions needed if your home is hard to find. Our vehicle is 20 feet long, and has a clearance need of 9'5.

  • ----MATTED/NEGLECTED COAT----

    Any pet who is matted will need to be shaved. Ears and tails that are not matted to the skin may be gently brushed out at our groomer’s discretion for an additional fee. The client understands that they are responsible for the condition of their pet’s coat and will not hold RR responsible in the event of adverse effects of mat removal. We will make every effort to minimize any reactions.

  • ----VACCINATIONS/ILLNESS----

    Washington state requires rabies vaccinations for all pets by law. Clients are responsible for vaccinating their pets, and RR will not be held responsible for any illness resulting from a lack of vaccinations. We may ask for proof of a current rabies vaccination at any time.

  • ----BEHAVIOR/SAFETY----

    Pets who exhibit extreme behaviors such as struggling, biting, nipping, or high stress during the grooming process will be returned to the owner as is. In the event that only partial services can be rendered we will charge based on our minimum appointment fee or the duration of time we have been grooming, whichever is larger. RR reserves the right to use necessary equipment including but not limited to leashes, soft muzzles, grooming loops, soft collars, should they be required. Should an accidental injury occur, we will alert you as soon as possible and proceed together on the best choice moving forward. In case of an emergency, you authorize RR to take your pet to the nearest veterinarian if we cannot reach you. Communication between RR and your veterinarian is mandatory in the event of veterinarian bill payment/reimbursement. It is the pet owner’s responsibility to alert us to any pre-existing conditions, so we can do our best not to aggravate them.

  • ----SENIOR PETS----

    Senior pets have a greater chance of groom accidents or becoming stressed during their appointment, and will be groomed for cleanliness and comfort. Some services may not be performed. Ruff Roads Mobile Grooming will exercise responsible care to prevent injury or illness to pets; however, in the event of an accident, the owner will not hold RR liable.

  • ----FLEAS----

    If we discover fleas during bathing/drying, we will use a flea shampoo on your pet and you will be charged an additional $30 fee in addition to the total appointment cost.

  • By signing this form, you acknowledge that you have read, understand and will comply with the aforementioned policies of Ruff Roads Mobile Grooming LLC.

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  • Cancellation Agreement

    We require at least 48 hours notice to cancel/reschedule an appointment. If cancellation or reschedule occurs with less than 48 hours of notice, a $50 cancellation fee per pet will apply. If we arrive at the appointment and cannot access your pet, cannot groom your pet, or if you choose not to have one or more of your scheduled pets groomed, you will be responsible for the total cost of services booked. We will wait up to 15 minutes before you are considered a “no show”. A "no show" will result in the total cost of the appointment. Regular or multiple cancellations will result in your appointment schedule being forfeited. We reserve the right to reschedule appointments due to unforeseen circumstances, and will alert you as soon as possible to any changes.
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